This year, the Customer Service Institute of Australia (CSIA) is celebrating the 20th anniversary of the Australian Service Excellence Awards (ASEAs) - our nation’s premier customer service awards event that sees attendees coming together each year to recognise best practice, performance and innovation in customer service, highlighting their importance in today’s business climate.
As Australia’s leading customer service organisation, CSIA is dedicated to championing customer service across all organisations, whether it’s a business of one employee or tens of thousands. All organisations have varying resources and customer needs, and to succeed in today’s customer driven climate, all organisations need to deliver exceptional customer service.
Those who choose to put their customer first build powerful cultures and actively celebrate those who go above and beyond to fix a problem, or put someone at ease, explain a complicated issue, or simply greet someone with a smile—these actions form the bedrock of customer-centric culture in any business, and at CSIA it’s something we take both seriously and proudly.
We recognise the strong, lasting trend of customers deeply valuing a warm and intelligent employee who assists when friction occurs. Every day, we meet inspiring organisations leveraging new technological tools to empower and enrich their customer service experiences. Time and time again, we see thoughtful and visionary customer service strategies play out in the Australian business community.
The Australian Service Excellence Awards are a magnification of the successful customer-centric cultures we come into contact with. For the last 20 years, CSIA has gathered together organisations, to pay tribute to those operating in the customer service profession. The ASEAs are a loud and proud celebration of customer service excellence performed by people from all kinds of industries, and it’s a unique opportunity to recognise the powerful work that underpins successful business.
The criteria for judging is based on the International Customer Service Standard, a framework of 24 elements grouped into four distinct perspectives that measure culture, consistency, quality and performance—which can be applied equally to government, not-for-profit and for-profit organisations of all sizes and across industry sectors. To win an award illustrates the highest standards of commitment to customer service excellence.
Just like the simple power of acknowledging good work within an organisation leads to an overall shift in staff thinking, we believe that acknowledging the good work within the customer service industry will flow throughout the rest of Australia. The ASEAs are a public and confident recognition that customer service professionals are the rock stars of the future.
Nominations are now open for the 2020 Australian Service Excellence Awards to all individuals and organisations servicing Australians. The ASEAs recognise individuals at all levels within organisations, as well as large corporations right through to small businesses, with the range of award categories designed to ensure that any person or business working within the customer service space is eligible.
To learn more about the ASEAs program and submit your nomination online, visit www.csia.com.au, or contact us for more information on 1300 912 700 or awards@csia.com.au.
