Welcome to CSIA Online
Empowering and supporting Australian organisations with a range of exciting e-learning Customer Service programs. Our programs are enjoyable, engaging and interactive for an exceptional online learning experience.
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Designed and built for everyone
Video interactions, note-taking, interactive eBooks, self-assessment, certificates, and much more.
"Taking online classes has been a major benefit to me. The instructors are supportive and responsible in returning emails."
"I would like to thank my instructors for their continuous support. The courses were challenging and well laid out."
CSIA helps organisations and individuals achieve customer success in 3 ways..
Since 1997, CSIA has helped organisations reach best practice customer service standards.
CSIA helps individuals excel in their roles so they can create great customer experiences.
CSIA recognises leaders in customer service at our annual Australian Service Excellence Awards.
We are more than just online courses
Our training programs are designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training. Providing both inspiration and encouragement, but also a toolbox of practical skills and approaches to delivering reliable outcomes.
Designed to be consumed on the go, we offer affordable options for bundling our programs to maximize the learning experience and gather as many sought after skills as possible. Build on existing skills or roll into the next program with ease.
The blended model offers our learners the flexibility and freedom to learn on the go and complement our face-to-face products through CSIA training. For larger groups and corporate, we can bespoke and personalise the learning experience for all learners on their Customer Service Excellence journey.
Looking for training across your organisation?
Talk to us about our corporate packages and bulk enrolment discounts.