Welcome to CSIA Online

Empowering and supporting Australian organisations with a range of exciting e-learning Customer Service programs. Our programs are enjoyable, engaging and interactive for an exceptional online learning experience.
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Our Programs

Designed and built for everyone

Video interactions, note-taking, interactive eBooks, self-assessment, certificates, and much more.
"Taking online classes has been a major benefit to me. The instructors are supportive and responsible in returning emails."

Renee L
NSW

"I would like to thank my instructors for their continuous support. The courses were challenging and well laid out."

Josh P
TAS

CSIA helps organisations and individuals achieve customer success in 3 ways..

Certification 

Since 1997, CSIA has helped organisations reach best practice customer service standards. 

Education 

CSIA helps individuals excel in their roles so they can create great customer experiences. 

Recognition 

CSIA recognises leaders in customer service at our annual Australian Service Excellence Awards. 

Try our short course for free today!

Online learning and training have become an essential part of our society. Why not try before you buy with free access to our favourite short course - Customer Service Essentials!

We are more than just online programs

Engaging programs

Our training programs are designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training. Providing both inspiration and encouragement, but also a toolbox of practical skills and approaches to delivering reliable outcomes.

Bundled packages

Designed to be consumed on the go, we offer affordable options for bundling our programs to maximize the learning experience and gather as many sought after skills as possible. Build on existing skills or roll into the next program with ease.

Blended Learning

The blended model offers our learners the flexibility and freedom to learn on the go and complement our face-to-face products through CSIA training. For larger groups and corporate, we can bespoke and personalise the learning experience for all learners on their Customer Service Excellence journey.

Looking for training across your organisation?

Talk to us about our corporate packages and bulk enrolment discounts.
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