Certified Customer Service Leader (CCSL)

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Program Features
  • Level: Advanced
  • Study time:  90 mins
  • Lessons: 5
  • Video time: 26 mins
  • Exams: 1
  • Takeaways: 6
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Program overview
This program will teach you to lead a customer-centric team with motivation, reward and recognition to deliver excellent customer service.
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Certification included
Successful participants will be able to proudly display the recognised Trustmark proclaiming they are CSIA Certified and share your status as having gained Certified Customer Service Leader.

Course contents