Certified Complaint Handling Excellence (CCHE)

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Program Features
  • Level: Intermediate
  • Study time:  60 mins
  • Lessons: 4
  • Video time: 19 mins
  • Exams: 1
  • Takeaways: 4
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Program overview
This program will teach you about the importance of complaints handling, the hidden costs of bad service and the importance of continuous improvement.
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Certification included
Successful participants will be able to proudly display the recognised Trustmark proclaiming they are CSIA Certified and share your status as having gained Certified Complaint Handling Excellence.

Course contents